12-19-2022 03:14 PM
Even leaving Meta Quest 2 charging after the green light comes on, the internal battery does not charge to 100%. The external battery charges 100%. I've had Meta Quest for just over a year. Is this a common problem?
12-19-2022 03:17 PM
Hey DonnovanBR! We see that you are having issues with the battery not being charged all the way. This is definitely not the experience we want our customers to have and would like to look into this more for you. If you could go here and follow the prompts as they pertain to your issue you will then be connected to one of our specialists who can assist you further.
01-12-2023 12:43 AM - edited 01-12-2023 12:44 AM
01-12-2023 07:52 AM
Hey there @DonnovanBR! Thank you for reaching back out. Please make sure that when you are turning the device off you are not just putting the device into sleep mode. The device will use a small amount of battery power while in sleep mode. In order to fully power down the device you must hold the power button for 30+ seconds. If this is what you are already doing then we recommend reaching out to our wonderful support team, as our support team has more tools to assist with issues such as these. Thanks!
01-12-2023 09:04 AM
I tried to press the power button for 30 and 30+ seconds, the Headset turn off and then turn on again.
I tried the link but there is no option for my problem.
01-12-2023 05:07 PM
No worries! We'll be happy to walk you through the process to contact our team, so you can get some one-on-one assistance as soon as possible.
Start off on our site here, then follow these steps: