Hey, I saw that into the radius was available on the quest platform. As excited as I was I quickly bought the game and was notifed that into the radius is not compatible with the meta quest. Is that a setting or did something change to make my occlusion quest 1 unable to run/download this game?
Hey there, @gamma1962000! We see that you are having some issues after purchasing Into the Radius. We definitely understand how troublesome something like that can be and we'd love to help you get this issue sorted out as quickly as possible! Since being released on 9/8/22. the only supported platforms for Into the Radius have been the Meta Quest 2 and the Meta Quest Pro. Since you have a Quest and are unable to download this particular game, we'd be more than happy to assist you with a refund! Can you please shoot us a private message with the following information:
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Hey there, @gamma1962000! We see that you are having some issues after purchasing Into the Radius. We definitely understand how troublesome something like that can be and we'd love to help you get this issue sorted out as quickly as possible! Since being released on 9/8/22. the only supported platforms for Into the Radius have been the Meta Quest 2 and the Meta Quest Pro. Since you have a Quest and are unable to download this particular game, we'd be more than happy to assist you with a refund! Can you please shoot us a private message with the following information:
Full Name as it appears on the account
Email Address
Current Alias/Username
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be standing by to assist you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Marqus_VR! We know you're geared up and ready to play Into the Radius, and we're here to help you download it ASAP!
Please ensure your Meta Quest 2 has at least double the space to download the game and unpack the game files. If the game won't install from your library, try opening the game in the Meta Store and see if you can prompt it to download that way.
If that does not work, try rebooting your VR headset.
Reboot Steps:
Turn off your headset.
Hold the power and volume buttons on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device, and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
After rebooting, restart your router and, reconnect your Wi-Fi in your headset, and try downloading it again.
Please let us know if the tips helped or if more assistance is needed. If more help is needed, please send over screenshots of any error messages you are getting, if any. We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Marqus_VR! We just wanted to circle back around to see if you were still experiencing issues, and need assistance. Please feel free to reach back out and let us know as we are always here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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