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Invaled qurey when purchesesing curency in game

2019expert2019
Explorer

When I try to buy Gorilla tag curency it says invaled qurey provided any suggestions Oculus or Oculus quest two community?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there @2019expert2019, we apologize for the delay in our response. We also see you are having difficulties trying to buy an in-app currency. We understand how inconvenient this may be, but we're here to assist you all that we can. For the message you are receiving ("Invalid Query"), it is likely due to network issues. Can you please look into the following for us:

 

  • Change networks and see if this helps (hotspots are great known alternatives).
  • Restart your headset.
  • Make sure you're in a spot that has great internet service.
  • Wait a few hours to see if the network clears up on the server side of the game.

After collection these details, we can go into further troubleshooting steps. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there @2019expert2019, we apologize for the delay in our response. We also see you are having difficulties trying to buy an in-app currency. We understand how inconvenient this may be, but we're here to assist you all that we can. For the message you are receiving ("Invalid Query"), it is likely due to network issues. Can you please look into the following for us:

 

  • Change networks and see if this helps (hotspots are great known alternatives).
  • Restart your headset.
  • Make sure you're in a spot that has great internet service.
  • Wait a few hours to see if the network clears up on the server side of the game.

After collection these details, we can go into further troubleshooting steps. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, we are checking in to see if you still are looking for assistance with your purchasing issue. If so, please don't hesitate to let us know at your earliest convenience. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

2019expert2019
Explorer

Yes I am thank you so much for your help

No problem, it's our pleasure! Can you let us know if the problem is still occurring and if it you noticed it with other games too?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

2019expert2019
Explorer

No I have not noticed it with other games but I will let you know if it continues In the future and how I fixed it thank you again.

Of course, we're glad to see everything is going well. Happy gaming @2019expert2019!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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