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Ironman download

Henry270913
Level 2

Hi I have just purchased Ironman and it won’t download keeps on saying retry and not working. Please advise what to do. Thanks 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Henry270913. Thanks for reaching out! We see that you are having trouble downloading Ironman. Something like that can definitely take the wind out of your sails and take you away from your VR world. Don't let this little hiccup discourage you; we are here to help. To get to the root of the issue, can you answer a few questions for us?

 

Are these the steps you took to download the game?

 

To download new content from your headset:

  1. Press on your right controller to pull up your universal menu.
  2. Select Store .
  3. Select what you want to download.
  4. Select the price to buy it, or select Free if it’s a free download.

To download new content from your phone:

  1. Open the Meta Quest app and tap Store from the bottom menu.
  2. Tap what you want to download.
  3. Tap the price to buy it, or tap Free if it’s a free download.

If so, please attempt these steps and try again.

 

  • Uninstall and reinstall the Meta Mobile app
  • Reboot headset
    • Power off the headset.
    • Press and hold volume down & Power
    • This will boot into the USB Update Mode menu.
    • Press volume button to move selection, press power button to make the selection

Please let us know if your issues persist. We are looking forward to your reply.

MetaQuestSupport
Community Manager
Community Manager

Hello! Just checking in to see if you are still needing assistance with downloading Ironman. If so, please do reach back out to us at your earliest convenience. Thank you!