10-14-2023 03:50 AM
I got my new Quest.3 from a retailer in Korea with full of enthusiasm. After few hours of try, the right analog stick suddenly sensed towards the right side although I did not physically push it.
I found out that this is well known issue for Quest.2 and Quest Pro. Yet, I haven't heard from anyone experiencing the same issue with Quest.3. I am pretty much disappointed to have this issue as an early buyer...... Please let me know if anyone can give me tip for hotfix
11-07-2023 12:44 PM
Hello @song0683! We appreciate you reaching out to us regarding the issue you're experiencing with your right controller analog stick. We understand that the quality of the stick is crucial for an exceptional gaming experience in VR, and we're here to provide you with some assistance.
To address this issue, we kindly ask if you have already calibrated your controllers. If not, please follow the steps below to do so:
1. From your headset, navigate to the Settings menu.
2. Select Controller Settings.
3. Locate the joystick that you're having trouble with under the Joystick Deadzone and Range section.
4. Follow the on-screen instructions to recalibrate the joystick deadzones.
Once you've completed these steps, please let us know if you're still encountering any issues with your controller. We're here to help and ensure that you have the best gaming experience possible.
01-24-2024 06:54 PM
Yup. I’ve had the Quest 3 for a few months and my left “thumbstick” is flickering all over the place, especially when I try to go forward. The instructions Meta replied with didn’t help. The “dead zone” mapping isn’t applicable when the drift happens at different outer points (like only when going forward and to the right, or back and left), as it only allows you to choose a uniform elliptical area starting starting at the center of the zone and going out.
This is happening to SO many people and the Quest 3 only came out in October. It’s crazy. I’m leery of reaching out to them because others have been told to send their entire headset back, even though it’s only one controller that’s defective, and I doubt that’s a very speedy process.
01-25-2024 10:46 AM
Hi there, @SuburbanSquid! Drifting during VR gaming is only fun when playing a racing game, so hearing you are having this issue affect your VR experience is disheartening. We want to help you get back to a smooth gaming experience as soon as possible. Thank you for already attempting the provided troubleshooting in our previous reply. We would like to suggest a few other steps for you to try, but before you do, please confirm that your area you are using the headset is well lit, free of small lights, reflective surfaces, tracking cameras are clean and your
Once you have confirmed the above information, then please try the following:
Let us know if these help. If not, then please send us a PM so that we can collect some additional sensitive information so we can create a support ticket for you to have our specialist team continue providing you with assistance.
01-26-2024 11:26 AM
Hi there, we wanted to follow up with you to see if you still need help with your controllers. Let us know; we are here to help!
05-10-2024 12:58 AM
Same Problem here.....
05-11-2024 10:50 AM
We are sad that you are experiencing this issue. We would be more than happy to assist you with this. We have noticed that normally, when you experience this issue, it could be caused by debris inside the controller, dust, or maybe even crumbs. We will be listing some troubleshooting steps we would like for you to try.
Please try those troubleshooting steps; if the issue has not been resolved, do not hesitate to reach back out to support for further assistance.
05-12-2024 01:46 PM
Hey there, @TAKEyaDOWN! Just checking in with you about your Quest 3 controller drift report. If you still need assistance, please let us know, and we will be happy to work with you further!
09-16-2024 01:52 AM - last edited on 09-16-2024 02:01 AM by KaminasWife
same overhere
09-16-2024 02:11 AM
Howdy!
We hear you are facing some issues with your recently bought Quest 3. We are here to provide you with the best service. To address this issue, we kindly ask if you could follow these troubleshooting steps:
Please let us know how it goes. In case you need further assistance don't hesitate to reach out again.
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