07-19-202411:05 PM - last edited on 07-23-202404:11 PM by LaserDisk
Subject says it all. I left a review and later requested a refund, but then noticed the review was full of grammar issues, so tried to delete it and found I couldn't even though there is an option in the menus to do it.
Actually I think this is a bug or a disconnect between your user interface team and your database team.
When you request a refund on a game, you can no longer post a review or edit your review, and these options disappear from the user interface on the Meta phone app. However the option to delete the review is still available on both the phone app and on the headset itself. As it turns out however, after you request a refund, you can no longer delete a previously posted review either.
The game was only $10, so I repurchased it as an experiment, and was then able to delete the review. I didn't bother requesting another refund. Next time I'll know better.
Hey there, @Occupunk! Oculus does not guarantee that you will have any recourse through Oculus to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. Are you trying to edit a review through the Meta Quest Store/Browser (through the headset), the Meta Quest mobile app, the Meta Quest PC app, or the Meta Digital Webstore? If you're having trouble submitting the edit, we recommend the following:
Try another device.
Try another browser.
Try another connection (Wi-Fi/Cellular Data).
Clear the browser's cache and cookies and restart it.
If those do not work out, let us know so we can help out more! It'd also help if we could get a screenshot of the page you're viewing when the blue ring spins forever.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Actually I think this is a bug or a disconnect between your user interface team and your database team.
When you request a refund on a game, you can no longer post a review or edit your review, and these options disappear from the user interface on the Meta phone app. However the option to delete the review is still available on both the phone app and on the headset itself. As it turns out however, after you request a refund, you can no longer delete a previously posted review either.
The game was only $10, so I repurchased it as an experiment, and was then able to delete the review. I didn't bother requesting another refund. Next time I'll know better.
Awesome, we are glad that you were able to figure that out. Please do not hesitate to reach back out if you have any future questions or need any support. We are here to help, and we hope you have a great rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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