Okay so I was having problems when getting on the headset nothing would appear after putting in my pattern, didnt ask for my boundary or anything. So I went ahead and factory reset my headset but it wont let me delete my headset from the quest app and my headset is asking me to pair my headset to my phone what do I do?
You can't (I believe) delete headsets from the phone app, but you should be able to re-add an existing one to the phone app after a factory reset. I've done it before with no issues. What happens when you try?
What method did you use to factory reset the headset? The recommended and most thorough method would be using the headset method. Regardless of the method you used, you should be able to pair just fine (without removing any previous headset entries) if you go to devices, then hit the add device button. From there you should be able to follow the on screen prompts to setup your Quest 2 again.
Please let us know how this goes, and if you are getting stuck, any details about the where and how you are getting stuck would help us guide you as needed!
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Hey guys! We hope that the issue has been resolved. We saw a little bit of traction on this thread, and we got worried that this might become a problem. Please let us know if you are still having problems or need help with anything. We would love to assist.
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