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Is my lost Quest 2 controller covered by warranty?

jackthenewgamer
Honored Guest

Hey there,

I own a Meta Quest 2, I recently lost my left controller and I bought warranty. Does warranty cover the lost controller?

Thanks! 

1 ACCEPTED SOLUTION

Accepted Solutions

cherrycolaa
Meta Quest Support
Meta Quest Support

Hey @jackthenewgamer,

Your device warranty only covers defects in materials and workmanship. For example - if your controller randomly stopped tracking one day during the warranty period, you'd be covered.

Any accidental damaged caused by the user, or events such as loss and theft, are unfortunately not covered. 

If you'd like to discover more about your warranty, you can head to the Limited Warranty page. 🍒 

View solution in original post

2 REPLIES 2

cherrycolaa
Meta Quest Support
Meta Quest Support

Hey @jackthenewgamer,

Your device warranty only covers defects in materials and workmanship. For example - if your controller randomly stopped tracking one day during the warranty period, you'd be covered.

Any accidental damaged caused by the user, or events such as loss and theft, are unfortunately not covered. 

If you'd like to discover more about your warranty, you can head to the Limited Warranty page. 🍒 

Completely understandable, Thanks for the quick reply and the help!