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Issue refferal code 25%

Snyps95
Honored Guest

Hi all, i've got issue with refferal code : when i want to buy a game with a friend's refferal code, i've got this screen :

Snyps95_0-1717009364995.jpeg

 

I've got same pb with all refferal codes ! If i try with another account, no problem. 

Anyone got same issue ?

Can you help me to fix it ? Thx so much !

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Snyps95! Checking out new games at the referral of friends is exciting because of the benefits it offers, so not being able to accept it is something we would want to help look into further to get you to gaming quickly! In this case as this does require us to gather some information about the referral and your account, we would like you to reach out over a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon, so we can help you get this resolved and checking out new games!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, @Snyps95! We see that you were able to reach out over a private message, and we will follow up with you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Wingpop23
Honored Guest

same issue here you find a fix ?

Hello, no …. Did you create account on your country ? I create my account when I travel to Japan and I think it’s the problem

Hey @Wingpop23! We're just dropping in to see if we can shed some light to this referral code issue, @Snyps95 and yourself are experiencing. We understand how important this gaming is to you and we would love to help both of you continue playing. With that being said, if you haven't already visited our official Meta website please check out this document regarding App Referral Program Rules. We advise you to verify all appropriate steps have been taking for eligibility. If you have any other further questions or concerns, don't hesitate to reach back out to us. We appreciate you both for being the most important part of our VR Community. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @Wingpop23! We just wanted to follow up with you on the issues you were having regarding referral codes. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Im still waiting to hear back from you guys via email, its now been 5 days 

Hey @Wingpop23, we're sorry that you have not been providing with an update to your email support case. With that being said, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

@Wingpop23 Thank you for sending us a PM, we will continue to provide assistance through that channel. Looking forward to speaking with you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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