Can someone assist me with understanding why my headset asks for an 8 digit code when it is already set up and paired with the Oculus app? It seems to be a constant issue. Am I being logged out for not using the device in a while or something?
For some reason i cant see my 8 digit code like i can only see the top of the letters and numbers and i cant go down and look at the rest of the letters and numbers and this has been there for months now
Thanks for bringing this to our attention! We understand you're experiencing issues with your 8 digit code and we would love to help you out.
To help us get to the bottom of this as quickly as possible, could you let us know if you’ve noticed any specific error messages, unusual behavior or have images/videos of the issue? Any extra details will really help us get you on the right track.
Additionally, here are a few general tips that could do the trick:
1. Ensure your Oculus software is up-to-date, which can be done through the Meta Horizon app. Also update the Meta Horizon app on your phone to the latest version.
2. Restart both your Oculus headset and your phone. Try logging out of the Meta Horizon app and logging back in.
3. Make sure your phone and headset are on the same Wi-Fi network and frequency, especially if you have a dual-band network.
