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Issue with Country Selection for Warranty Replacement (Should be Germany)

Kasmori
Honored Guest

Hi everyone,

I have a Quest 2 and I know that under warranty, you can order a replacement controller for free if it breaks. However, on the warranty page, the country is set to France by default, which is incorrect for me, and I can’t find a way to change it. It should be set to Germany.

Has anyone else experienced this issue? If so, how did you resolve it? Any help would be greatly appreciated!

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Kasmori! We would love to take a look at your account and see what's going on with your country of residence. For us to do this, we need you to send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Kasmori! We would love to take a look at your account and see what's going on with your country of residence. For us to do this, we need you to send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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