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Issue with Quest 2 when connecting through cable link or air link with 120hz

weitergeo
Honored Guest

When I'm trying to connect Quest 2 to a PC through a "cable link" or "air link" (with 120hz on)it blinks and disconnects immediately. Two hardware notification messages are showing on the PC one after another:

1."Your Qquest 2 battery is low"

2."We could not find your headset"

The issue does not occur if the refresh rate is 90Hz or lower.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We can see you are having an issue with your PCVR application not recognizing your device.

May we ask that you reach out to us via private message so we can investigate this further with you.

 

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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