08-05-202402:56 PM - last edited on 08-06-202410:17 AM by TheAntiSocializer
Maybe someone on here can guide me as to what my next best step is! I ordered a Quest 3 with the Affirm deal. Everything was good, they shipped my package, and it was delivered last Wednesday. When I actually got the package from the Amazon package container my building uses, the box was ripped open and empty. I took pictures of it all documenting it, reported it to UPS within 20 minutes of it being delivered, and reached out to Meta about the situation. UPS finalized the claim and reported the details to Meta (according to the history on the claim) all within a couple of hours that same day.
later that afternoon I checked in with Meta customer support and they said they were still looking into the case even though the package still shows “delivered” on the orders page on my Meta account as if everything was OK. The next day. I get an email from a representative wanting more information to my case which I immediately sent. Then silence. I followed up the next day (Friday) with another email to the same rep and no response. I went online to the chat option and they said to wait until they looked into it further. I even pointed out that UPS finalized the claim and admitted fault two days earlier, but they didn’t really acknowledge that part.
I’m not sure if I should continue waiting or if there’s any other route I need to take to get a new one sent. The frustrating thing is that there is no status changes or updates anywhere on the website or through email that I can track, and my warranty information or return date stays the same as if I really did receive it last Wednesday. Anyone have any ideas or been in this situation?
Hello @mamoru16, thank you very much for reaching out. We understand that you have previously contacted us regarding your purchase. Could you please drop us a Direct Message with your case number so we can continue to investigate from there? Thank you very much
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
