08-18-202401:36 PM - last edited on 08-20-202407:47 AM by NolaBaby
Hello everyone,
Since the last update to my controllers, I've been encountering a frustrating issue with my Quest 3. When my controllers go into sleep mode, I can’t reactivate them, whether I’m using PC VR or standalone mode. The headset still detects the controllers, and I can even see the battery level. However, I’m unable to use them.
The only solution I’ve found so far is to remove and reinsert the batteries, which is very inconvenient in the middle of a game.
I’ve tried looking for a way to factory reset my controllers, but I haven’t found anything that works. Has anyone else experienced this issue or have any solutions to suggest?
Hi. From the Meta app, unpair the controllers and pair them again. I had a similar problem with only the right controller a few days ago and doing what I say until today it didn't happen again.
Hi. From the Meta app, unpair the controllers and pair them again. I had a similar problem with only the right controller a few days ago and doing what I say until today it didn't happen again.
Thank you for bringing these concerns about your controllers to our attention! We definitely want to make sure your controllers are working as they should, so we'd love to work with you to get to the bottom of this.
We see that you already had a suggestion about unpairing the controllers and to pair them again, which can definitely be a solution to the problems you are having. If you want to know how to do this, you can have a look at the following link with more information.
There are also a couple other things you can try if the unpairing and pairing do not resolve the problem.
Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
Change the controller battery.
We hope this is able to help you with resolving the problems with your controller but if not, just let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We just wanted to check in with you to see if you found some time to have a look at the provided information to get the problem with your controllers resolved.
If you do need more help, just let us know.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We appreciate you getting back to us with this update, we are happy to know that you are back on track, good stuff.
Thank you for letting us know that the issue is resolved. We are going to close this thread.
Please do not hesitate to contact us if you require further support.
Cheers!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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