I have a brand new high end Dell XPS laptop with a RTX 4070 graphics card. The Oculus software however gives a message that my graphics card is not compatible with the Rift S software.
How do I fix this. I know my graphics card is more than capable. I have installed all the new drivers but still no luck.
I do see that my laptop has 2 GPU's. Could this be the problem?
Ryzen 7 5700G | Asus Dual RX 6650XT | Gigabyte B550M DS3H | 16GB DDR4 3600MHz | be quiet! Pure Rock 2 FX | 2 TB WD Blue NVME PCIe Gen3 | NZXT C750W | Fractal Pop Mini Silent
I see, if that's the case, I'll be able to route you over to @MetaQuestSupport would be able to help further look into your issue. As they have more tools to assist you further!
Ryzen 7 5700G | Asus Dual RX 6650XT | Gigabyte B550M DS3H | 16GB DDR4 3600MHz | be quiet! Pure Rock 2 FX | 2 TB WD Blue NVME PCIe Gen3 | NZXT C750W | Fractal Pop Mini Silent
Thank you for bringing the compatibility issue to our attention. The compatibility checker tool may not have been updated for your graphics card, or if you have a dual GPU setup and the application is likely using the integrated card.
Open the NVidia Control Panel > select 'Manage 3D Settings' > make sure all GPU settings are set to use the NVIDIA RTX 2000 Ada generation/dedicated card (and NOT 'Integrated Graphics').
If this doesn't solve the problem, try a factory reset. Here are the steps:
1.Turn off your headset. 2.Press and hold the power and volume (-) buttons on your headset until the boot screen loads on your headset. 3.Use the volume buttons on your headset to highlight Factory Reset and press the power button. 4.Use the volume keys on your headset to highlight Yes and press the power key.
If you have tried all of these steps and the issue is still not resolved, please send us a private message so that we can provide you with the appropriate support. To do this, please select our name to go to our profile page or click here. Then click on "Send Message" to send us a private message!
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After extensive investigation and testing, I've successfully resolved the GPU compatibility issue. My GPU is now functioning correctly, which suggests that the problem isn't with the hardware itself, but rather with the current GPU compatibility list. I would like to suggest reviewing and updating the compatibility list to better reflect which GPUs can actually work with the system. This could help other users avoid similar issues and improve the overall user experience.
Happy to hear you got it sorted! Feel free to share the solution/your suggestions on this thread and we can mark it as the Accepted Solution for the rest of the community to see 👀
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