We have had the occulus a while and when setup was in my son's name but with my fb and email. There is a problem with login now as its asking proof of age over 13 (my son is 11) so cant but i cant verify id as its in my sons name. Have been informed account will be disabled if not verified.
So tried to create a new account but cant connect it to the occulus. In a bit of a muddle. Please can you help/advise
Thank you for reaching out. We understand that you are facing an issue with your Meta Quest 2 login. It's certainly a tricky situation, and we appreciate your patience as we work through it. We understand how frustrating it must be, especially when it involves your son's account. Given the age verification issue and the account setup under your son's name, it can indeed be challenging.
Could you please send us a private message? You can select our name to get to our profile page or click here: https://metaque.st/CommunitySupport
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We will be looking for your response and are eager to help resolve this for you. Thank you for your understanding.
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Thanks for reaching out. We understand it can be frustrating when you lose access to your account.
The good news is that we'd be happy to assist you with this and allow your son to start enjoying the immersive world of VR again! To DM us, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Sounds great. I have sent a DM. It seems like it might be deleted today, so it is a bit urgent.
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