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Issue with meta quest+ subscription - false advertisement?

Akessandre
Honored Guest

 

I recently subscribed to Meta Quest+ because it was advertised that the game Shattered was included in the subscription (screenshot attached). However, after subscribing, I noticed that the game is not listed in the Meta Quest+ catalog, and the only option on the game’s page is to purchase it.

Is this an issue on my end? Am I missing something, or is this a case of false advertising?”

IMG_7404.png

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1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Maybe your Horizon app needs to be updated?

Talk to support, if you can't get the game with your subscription.

Send a PM @MetaQuestSupport 

click on their name to visit their profile page, then click the "send message" button.

View solution in original post

3 REPLIES 3

Choleni
MVP
MVP

Hi @Akessandre 

I'm not sure, what's wrong.

I don't have the subscription,but if I look at  the catalogue it's listed.....

1000001573.jpg

1000001574.jpg

Choleni
MVP
MVP

Maybe your Horizon app needs to be updated?

Talk to support, if you can't get the game with your subscription.

Send a PM @MetaQuestSupport 

click on their name to visit their profile page, then click the "send message" button.

Thank you for your suggestion! I appreciate the tip about updating the Horizon app. Everything on my end is up to date. 

I’ve checked, and the game Shattered is indeed listed in the Meta Quest+ catalog both on the website and in the store. However, after subscribing, I can still see it listed in the catalog on the website, but it doesn’t appear in the section where I can redeem the games included with the subscription.

I’ll reach out to support as you recommended. Thanks again for your help!

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