01-14-2025 07:05 AM
I recently subscribed to Meta Quest+ because it was advertised that the game Shattered was included in the subscription (screenshot attached). However, after subscribing, I noticed that the game is not listed in the Meta Quest+ catalog, and the only option on the game’s page is to purchase it.
Is this an issue on my end? Am I missing something, or is this a case of false advertising?”
Solved! Go to Solution.
01-14-2025 07:57 AM
Maybe your Horizon app needs to be updated?
Talk to support, if you can't get the game with your subscription.
Send a PM @MetaQuestSupport
click on their name to visit their profile page, then click the "send message" button.
01-14-2025 07:52 AM
Hi @Akessandre
I'm not sure, what's wrong.
I don't have the subscription,but if I look at the catalogue it's listed.....
01-14-2025 07:57 AM
Maybe your Horizon app needs to be updated?
Talk to support, if you can't get the game with your subscription.
Send a PM @MetaQuestSupport
click on their name to visit their profile page, then click the "send message" button.
01-14-2025 09:53 AM
Thank you for your suggestion! I appreciate the tip about updating the Horizon app. Everything on my end is up to date.
I’ve checked, and the game Shattered is indeed listed in the Meta Quest+ catalog both on the website and in the store. However, after subscribing, I can still see it listed in the catalog on the website, but it doesn’t appear in the section where I can redeem the games included with the subscription.
I’ll reach out to support as you recommended. Thanks again for your help!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset