09-26-2024
07:23 PM
- last edited on
09-26-2024
07:31 PM
by
OMOTO
Hi!
I need help with Meta Quest TV.
We just uploaded our new music video, but for some reason, it doesn’t have a thumbnail and isn’t discoverable in the Meta Quest TV videos.
It only shows up if you search for it directly(still shows without a thumbnail).
How can I fix this?
Here is the permalink:
09-26-2024 07:42 PM
Hi there, thank you for reaching out to us. We'd love to try and help you with this.
You should be able to add a thumbnail and banner to the video.
If not, please let us know and we can investigate further for you.
Hope you have a lovely day!
09-26-2024 07:45 PM
All types of thumbnails have already been uploaded. There’s nothing more I can do in Meta Studio to upload any new images.
09-26-2024 08:36 PM
Thank you for confirming this.
After further review, it would appear that this is related to the Meta Business Suite. Therefore, the people best suited to deal with this is the Facebook Help Center. They can be contacted via the following link.
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