2 weeks ago
Hello!
I am experiencing issues with installing the app on my PC. I constantly get the following error: Cannot continue executing the code because ffmpeg.dll was not found. Reinstalling the program might fix the problem. I have tried all the following
Remove any Oculus folders from the following locations:
I have the newest version of C++ Redistributable as well as defender disabled during installation. I also manually looked for this file in oculus folder and I can see that the file exists. But the app still won't run and display the exact same issue. And I did installed in administrator mode.
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