Issues when trying to play multiplayer with Golf+

[HolmGames]

We have had several issues with Golf+ concerning multiplayer games.

We are having issues with players freezing or not being able to access their clubs or the screen going black and they cannot continue (both myself and other players) with games that I have created or with games that someone else has created.

Sometimes we can continue playing the game on our own after an issue and the rest of the players can continue in the multiplayer game. Sometimes we have to boot off a player as they cannot do anything and we cannot continue the game when they are still connected. Sometimes, the other players just time out and are gone from the game even though they have not removed their headsets or left their boundaries.

There are some glitches that need to be addressed as they are creating undesirable experiences with the multiplayer games and this is our number one game we purchased the Meta Quest to use.

[MetaQuestSupport]

Hi there, @HolmGames! Thanks so much for sharing your experience with the community. We certainly know how wonderful it is to be able to play with friends, and we're eager to lend a hand! To start us off, we have a few questions for you, listed below:

• When did these issues begin? 
  • Were you able to play without issue previously?
• Have you attempted any restarts or reboots since this issue began?
• Have you logged out and back into your Meta mobile app?
• Is the Home Environment exhibiting any issues?
• Have you already reported these problems to Meta Quest?

[HolmGames]

I have reported about 75% of the incidences but not every time because it is fairly frequent.  We are having no issues with the home environment and there are no issues with single person playing.  We log in and out every day of Meta.  We have rebooted.  The issues began about a 1.5 to 2 weeks ago.  We have had minor glitches previously but again not like the issues lately.  Four nights ago, one of the players showed on the board as though he had left his marked area and he timed out. Three nights ago, we had to boot one of four players off as his screen went black and he couldn't get back into the game.  A few holes later, another player could not get his club no matter what he did so we had to boot him off for the last two of us to finish the game.  Two nights ago, there were no issues.  Last night, I could swing but it went through my ball and then I disappeared to the other 3 players, and they had to boot me off. It is even inconsistent who out of the four of us will be affected by a glitch during a game.