I'm reaching out on behalf of one of our users that reports issues with casting. He says it is not working even though both the computer and headset are on the same network. He followed the steps in the guide below, but had no luck:
Hey there, @Manuel0624! We understand that you're wanting to assist another member of our VR community; we truly appreciate the assistance! We do have another article to provide you for troubleshooting casting to a screen with Meta Quest. This article includes steps to walk through for troubleshooting this issue, though if they are still having any issues, feel free to have them reach out to us directly, and we'll be more than happy to assist!
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Hiya, @Manuel0624! We're just moseying on by to follow up with you. Let us know if those troubleshooting steps helped; we'll be more than happy to look into other possible options if needed. Have a good day!
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Hey @Onyxlers! We appreciate you reaching out to us about the casting issues being experienced and we understand how important it is to share your gameplay with friends and family! We would love to work with you try and get casting working for you again! Would you be able to elaborate on what all of the steps were that you took to try and resolve the issues? We would also like to know what device you are trying to use to cast and what you are trying to cast to specifically. We would love to hear back from you so we can work with you on this!
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Hey again @Onyxlers! We wanted to follow up with you and see if you still needed any help? we would love to help look into the casting issues being reported! If you could provide us the information requested in the previous response, we can help look into this more closely. If not, please absolutely let us know if you have any future questions or concerns!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
my apologies for not answering before now, i just recieved the email notification.
but to answer the questions from before, i had to use a youtube tutorial on how to do it, someone then showed the oculus.con/casting site, which they then said would be the key to casting from the oculus quest 2 to a laptop/pc, but it didn't work, it kept saying there was something wrong with the website and to refresh it, which i did, quite a few times. for the casting from the oculus i went to the camera setting, clicked cast and chose desktop, but it wouldn't connect, to which, i pulled up the guide, that didn't work, then went to the troubleshooting guide which didn't work either, and so then this.
it's also worth to note that both devices are up-to-date with updates and there shouldn't be any issues.
as for what i was trying to cast, it was Five Nights at Freddys: help wanted 2
Hey there, @Onyxlers! Thank you so much for getting back to us with this information! Let's work together to get to the bottom of this.
We have some things for you to try:
Please power cycle your network, headset, and computer.
Please try a different browser to access the casting page.
You can also clear the cache, cookies, and browsing history of your main browser and try again.
Confirm that not only are your devices on the same network, but also the same channel if your router has different channels (5 GHz vs. 2 GHz).
Try to limit any interference between your casting device, your router, and the Quest Headset.
For example, ensure that your router, headset, and PC are as close together as possible.
Make sure that you are not using a VPN.
Make sure that you are not using a mesh network.
Make sure that you are logged in to the same account on both the headset and the browser.
Please wait a full 5 minutes for the connection to be established.
We hope this information helps! Please let us know if you experience any changes after these steps. We are more than happy to continue helping if needed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @Onyxlers! We want to make sure that you are fully taken care of. If you still need help, please feel free to reach out! Otherwise, we hope you havesvv a good weekend!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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