06-22-202407:02 AM - last edited on 06-22-202402:42 PM by TheAntiSocializer
this has happened in all my games ever sense the last meta update and i have reported it but nothing ever changes it has been months sense reporting and it has stayed the same im becoming more and more frustrated as the days go on please someone tell me how to fix it all my games have become unplayable. thank you for reading.
Hey there, @mamapo.781122! Having issues with your avatar height not tracking properly in your games can make things hard to play effectively, so we want to provide some other information that may help. In this case, resetting your saved boundary information may help clear up the issues with your height not being tracked properly, as it should allow you to reset the floor level as well. For the steps on how to clear old boundary information, and set up new boundaries as well, please check out our help link here.
Hopefully this should get things working for you again, and thank you for reporting this as well so our engineers can look into this and if there is indeed an issue they can get it resolved quickly! If you need anything else, please reach back out and we will be happy to work with you again!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you, @mamapo.781122, for getting back to us. We understand how you are feeling, and we will work with you to try to remedy this situation as best as we can. Firstly, can you answer the following questions?
What device are you experiencing this issue on?
Are you on the PTC server? If so, have you tried opting out, and does that remedy the issue?
Have you tried doing a factory reset on your device? To see the steps on how to do one, click here.
We do hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @mamapo.781122! We wanted to follow up with you to see if you still need help with the issue you are experiencing with your avatar not being tracked properly. If so, please feel free to reach out to us again at any time so we can continue to help you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We'd love to continue working towards a resolution, so we kindly ask that you answer the following questions to help us better determine any possible troubleshooting steps.
What device are you experiencing this issue on?
Are you on the PTC server? If so, have you tried opting out, and does that remedy the issue?
Have you tried doing a factory reset on your device? To see the steps on how to do one, click here. What this will do is reset the device to a "like-new" state, wiping all information and data off the device.
Some of this data can be restored by enabling cloud backups beforehand; however, keep in mind that while cloud backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up.
You can find which installed apps have cloud backups enabled on the Cloud Backups page of your Meta account profile.
Once you've set up cloud backups, ensure your device is fully charged, and then proceed with the directions found in the Meta Store Help Center.
If you need any further assistance, please reach back out, because we'd be happy to lend you a hand! We're looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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