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Issues with login code to my Meta Quest!

DevyaniGriffith
Honored Guest

Hello!

I’m getting so frustrated now, it’s been MONTHS and the login code never comes!! I haven’t been able to use my quest - it’s so ridiculous. Whenever I try to do a factory reset - it just skips the screen. It tells me to open meta.com/setup ; login into my Facebook through that and when I enter my account password - the text code to my phone never comes!! It doesn’t let me login!! Please help

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @DevyaniGriffith! Thank you for bringing this concern to our attention! We hate to hear login issues have been holding you back from enjoying VR, so we would definitely like to take a further look. So that we're able to gather more details, please shoot us a PM! To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Also, remember you must be signed into the community first to send us a private message. We look forward to hearing from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @DevyaniGriffith. We haven't heard from you just yet, so we were checking in to see if you're still needing assistance accessing your Meta account. If so, please PM us! We'd be happy to take a further look into the account! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!