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Issues with purchase

RTP_INC
Honored Guest

I purchased the MetaQuest 3s from bestbuy with Xbox pass for a month for free and the Batman Arkham shadows game with also a horizon+ 3 month free. The store at first gave me the wrong product at first so I had to return it so I can get the right product with the Batman game installed. Yet when getting new device only the horizon three months showed up but not Batman or Xbox game pass is there a code I need to enter that on the box ? Also the previous device still shows on my horizon account.

1 REPLY 1

Choleni
MVP
MVP

Hi @RTP_INC 🙂

The game is never pre-installed on the headset. Look here how to redeem it.

How to redeem an app, game or subscription promotion with the purchase of a new Meta Quest headset |... 

If this does not work, send a PM @MetaQuestSupport

Click on their name, then click the "send message" button.