cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with updates and shutdown

jeffishere.311
Honored Guest

I am having issues with updates at shutdown.  My fairly new Meta quest 3 does not update.  I have tried to keep it on my head for a few minutes to see if that helps, but no luck.  I check back after a few hours and still no update. This has happened for the last few times using the headset.

My controllers work fine, the WIFI is good and after rebooting I am able to play all of my games.  One thing that happens is if I let the headset attempt to update and I come back in a few hours disappointed that an update has not occurred, if I cancel the update and shutdown the unit automatically shuts down the WIFI as well.  I have to completely shut it off with no update to get my WIFI back (yes, I tried everything else to reset my WIFI on the headset and checked my WIFI.)

The only thing I have not tried is to do a factory reset.  If I do that, will I lose all my games and bookmarks, having to start over?

1 REPLY 1

oculusness
Consultant

@jeffishere.311  You will not lose your games if you enable cloud backup in the app some game saves can also be stored, depending on the game. Before you try a factory reset you could try the meta update tool to see if that helps with the update.

Meta Quest Software Update | Meta Store

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?