05-25-2023 07:01 PM
When I powered on my headset it said social platform keeps stopping and when I clicked the options or clicked nothing at all my head set would just restart and show the same thing. I’ve done The factory reset power off and it showed the same thing. What do i do?
05-25-2023 09:42 PM
I have fixed the problem myself
05-26-2023 01:30 PM
Hey there, @twitchyy.2022! We apologize for not being able to help sooner with this issue, but we are happy to hear the good news! Please don't hesitate to reach out to us in the future via private message. 😊
06-26-2023 02:08 PM
How did you fix it? I have the same problem.
06-27-2023 05:59 PM
Hey there berges86, welcome to the Community Forums!
I know how upsetting social issues can be, especially when it prevents me from playing with my friends. Could you inform me what troubleshooting steps you've already tried, if any? Has this feature worked with you previously and suddenly is having issues?
I'll be able to help further once you share those details with me. 😃
06-28-2023 03:19 AM
how did you solve the problem?
06-29-2023 05:44 PM
Hey oscar.blake.2023,
Could you inform me what troubleshooting steps you've already tried, if any? Has this feature worked with you previously and suddenly is having issues?
07-16-2023 03:29 PM
Ok so last night I had the exact same problem. It just kept turning off on off on. So I held down the power button and - volume button until the blue options came up. Ppl are saying make sure you have cloud backup on. You bloody can't 😂 it don't let you in the headset whatsoever does it but I did find out its on as default when it's new so I trusted it and selected factory reset. I was worried that my sons levels would go back to level 1 no skins etc but even though population one isn't backed up by cloud (one of few apps that isn't!!) Everything once reinstalled the apps was all there all the shiney rocks all the levels etc everything. It's a little time consuming and hopefully you don't pay per gb on data WiFi lol. But this way the 'SOCIAL PLATFORM LOST' message gets resolved guys .... thank me later tata 🫶😘🍄🥂🍋🤗❣️