It won't let me play any games

[Ringo5957]

I recently tried to join a game and it said "failed to load meta account" and that appears in all the games.

Only paid games worked.

[MetaQuestSupport]

We know it's no fun dealing with that error, and we're here to lend a hand so you can continue playing the games you love!

So we can look into this further for you, please answer the following questions: 

1. Are you using your headset standalone or also in PCVR?
2. Are the games purchased from the Meta Quest Platform or a third party?
3. Has this just started happening?

We look forward to your reply!

[MetaQuestSupport]

Hi again @Ringo5957! We're following up to see if your issue was resolved. If you find that you need further assistance, please don't hesitate to reach back out to us! 

[Alex__2024]

I'm looking for a solution, but I haven't found it yet. You were able to solve this problem

[MetaQuestSupport]

Hey there!

We know what it's like when you really want to play a game but you are have issues. 

But not to worry we'd love to help.

Would you mind providing me with the following details, so that we can look further into this for you. 

Your Meta Account:

-Full name as it appears on your Meta account
-Current alias/username as it appears on your Meta account
-Email Address linked to the account
-Screenshot of the error message you receive

We eagerly await your response with the above-mentioned details, as we would be happy to assist you in resolving your issue. Have a wonderful day ahead! 

[MetaQuestSupport]

Hi again, 

We hope you're having a good day.

We would like to know if you still need assistance regarding your issue.

If you have any questions or queries, please feel free reach out to us here.