I was getting sidequest to work and because it wasn't authorizing i saw someone said to do a factory reset which did work, but in return got rid of all my games, and ones ive paid for. They dont appear in library, in store it doesnt mention anything in purchase history, the store acts like i never bought anything. Ive signed out of phone and quest 2 then signed back in, did another factory reset, restarted. I dont know what to do. Please Help!!!!!!!
Hi @Mr.Parallel69! We hear you lost your apps after performing a factory reset. We understand how appalling this may be. No worries, we'll be happy to work with you and get those games back!
First, Did this happen before or after you changed to your Meta account?
Let's try uninstalling the Oculus app on your phone, and then reinstall it and restart the headset.
Let us know if this works!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Just turn off and turn on the headset is what we mean. We'd love to continue assisting you, however we've exhausted all troubleshooting steps available.
Please contact Meta Store Support and submit a support ticket for further assistance from one of our advanced troubleshooting agents.
All the best!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ill try once more buty instead ill actualy switch it off this time, so sorry if this is wrong,
Delete mobile app (with oculus switched on) - Install mobile app, login in to account (with oculus switched on) - switch oculus off and back on - check if games are there.
I got Zaim, what a a guy, hes so nice. This is probably the best support ever, Dam Mark Zucha... something, he hired the rigth people for sure.
And ofcourse thank you very much to you, even just replying, appreciate it alot.
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