09-25-2024 09:29 PM - last edited on 09-25-2024 09:39 PM by OMOTO
I factory reseted my device under the my device in Meta Horizon App, and then gave the Quest 2 headset to my friend and helped him to setup the device with his account. After that I sideloaded some apps in the device with my computer, then it looks fine, the headset showed up in his app, and no longer under my device. but then after a week, I logged in to my app again, and seeing it showed up under my device again, this is the second time it happened. I don't know what the problem was. I went to the https://secure.oculus.com/my/devices/ and didn't see the quest 2 headset on the webpage either. Can someone please help me ~
09-25-2024 09:49 PM
Hey!
Thank you letting us know about the issue. We will try to understand and resolve the issue as soon as possible.
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09-26-2024 01:13 AM
Hi @HowieTung 🙂
perhaps uninstall and reinstall of the Meta Horizon app on your phone might help.
Did you try that?
09-27-2024 02:39 AM
I did, not working
09-27-2024 02:43 AM
Please give us a moment while we make some checks.
09-28-2024 03:20 AM
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