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Keyboard tracking in v72 not working - No Dynamic window when turn on feature keyboard

thetoppy
Honored Guest

Hi All,

 

I use Meta Quest 3 and recently updated to V72 - I have the menu available for keyboard tracking

but when I enabled it and link to my windows 11...   the dynamic window cut out is not there. I follow some youtuber and it seems pretty straight forward for them. 

 

Anyone has this issue? how do you fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thanks for reaching out to Meta Quest Support! We understand you're having issues with keyboard tracking in v72, so we would love to help with this, so that you can have enjoy mixed reality at the same time as using your physical keyboard.

 

Firstly, please make sure that you are using Mixed Reality Link, rather than Quest or Air Link. Your PC must be running Windows 11 22H2 or newer and you will need to meet the Windows Mixed Reality Link system requirements. Please also be aware that some keyboards, such as split keyboards, might not be detected. 

 

If you've made sure that your setup is correct and it's still not working, please let us know, and we will get back to you with some next steps.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

Thanks for reaching out to Meta Quest Support! We understand you're having issues with keyboard tracking in v72, so we would love to help with this, so that you can have enjoy mixed reality at the same time as using your physical keyboard.

 

Firstly, please make sure that you are using Mixed Reality Link, rather than Quest or Air Link. Your PC must be running Windows 11 22H2 or newer and you will need to meet the Windows Mixed Reality Link system requirements. Please also be aware that some keyboards, such as split keyboards, might not be detected. 

 

If you've made sure that your setup is correct and it's still not working, please let us know, and we will get back to you with some next steps.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

asif.459283
Honored Guest

Thank you for sharing your experience with the Meta Quest 3 and the recent update. It sounds like you're encountering an issue with the dynamic window cutout feature. I recommend double-checking your settings and ensuring all necessary permissions are granted. If the problem persists, consider reaching out to support for further assistance.

Thank you so much, I think i know what caused the issue now.

I used the wrong application, and I didnt use the new meta windows app one.
Now it is working perfectly.

Thank you so much

Thanks for confirming that @thetoppy! We're glad to hear you managed to sort this issue out. We wish you all the best for your Mixed Reality link experience!

 

If you have any queries for us in future, please don't hesitate to reach out again!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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