Kiwi Facial interface stop Quest 3 starting up

[RustyBucket21]

Hoping someone can help, I bought the Kiwi V3 facial interface to replace the very uncomfortable Quest one. But when I fit the Kiwi interface and power up the headset I get the rotating Meta symbol then a dark screen, that's as far as it goes. When I remove the interface my headset starts without any problem. 6 times I tried and 6 times I got the same problem when fitting the interface. Contacted Kiwi but they have not said anything.

Looks like I will just have to stick with the original interface unless anyone knows a solution.

Thanks.

[oculusness · Accepted solution]

@RustyBucket21  it sounds like you need to have the headset strap tightened up slightly, or the PU/foam interface cushion is a little too deep and the proximity sensor is not able to detect your face. Try pushing the headset closer to your face and start the headset to confirm.

[RustyBucket21]

Thanks, did all that but it doesn't work, I get the Meta symbol then it all goes blank. I've tried rearranging the pad to keep it further out, well everything you suggest so ended up sending it back.

[oculusness]

@RustyBucket21  what distance setting have you got the kiwi interface set at. Is it set to the closest to your face?

[RustyBucket21]

Thanks for the reply. I've tried it in various positions but still doesn't work. If I remove the interface altogether the Quest will boot up. I contacted Kiwi but they were no help at all, I've seen a couple of similar reviews about it. Ended up buying the Meta interface instead.