Known Isssue - Unstable wifi covarage with Quest 3 on some Router Brands.

[tfosseli]

On my Quest 3

The WIFI signal is hopping from 720 - 864 - 960 

But my Quest 2

Is stable at 1200 Mbps

I am sitting 1 m from the Ruter

Is my Quest 3 broken or is this a bug?

Edit FYI: This is a firmware bug with communication between some brand of routers. Please post your info here as a reply.

(Se MetaQuestSupports reply)

The team has been made aware and is currently looking into the unstable connection reports.

Meta needs to know:

1. What version is your headset running? (Full number, i.e. 57.0.0.####)
   • Quick Settings > System > Software Update
2. Which router do you currently have?
3. Tag @MetaQuestSupport 

Also.. Remember to send a bug report via Oculus apps or headset...

Here is how: https://www.youtube.com/watch?v=7i9Q_h_yeQQ

Edit 2, to be clear: 

The issue is not dependent on AirLink or VirtualDesktop. It's a clear communication issue between the Quest 3 and certain routers in Quest build vertion 57.  That effects both 5Ghz and 6Ghz. Quest 2 is unaffected.

Here is the issue we are facing demonstrated to TP-link:

https://youtu.be/JFrl9rTJH8E?si=2vBOI6E2PjGvPL_7

If you're r not experiencing any issues please post the details on this seperate thread: https://communityforums.atmeta.com/t5/Get-Help/What-Wifi-6e-routers-currently-works-bug-free-with-th...

Edit 3 - Update:

Version 59 showed no improvement. TP-Link has received a unit and are experiencing the same negotiation rate problems. They are investigating the problem. 

@MetaQuestSupport has stated that they are working on the issue and it will be fixed in a future firmware update. https://communityforums.atmeta.com/t5/Get-Help/Unstable-wifi-covarage-with-Quest-3-on-some-Router-Br...

Edit 4 - Update...
TP-Watched  @VirtualOmnipresence 's video  and confirmed: 

Our Wireless RD found that it might be the case Quest3 are kind Quest3's wireless connection rate strategy is more aggressive in terms of speed reduction. Once it encounters wireless packet loss or interference, it will reduce the negotiation rate on a large scale, thus affecting the actual wireless performance.

In other words, it is actually unnecessarily overly sensitive... especially when interference is basically impossible at 6GHz.

We've tested the Quest3 v57(haven't got v59 yet) so far with almost all our routers from wifi6e to wifi7 with QCA/BCM chipest...

Also thanks a lot for your updates about that article, we will also notice to get the previous quest2 sample to check how it works with our router in old firmware, then upgrade it to newer one for checking.

We will also focus on this issue later quickly if there's new firmware released.

Thanks a lot for your valued feedback and understanding

Edit 5 - November 20th 2023

Still no more contact with meta and the silence is deafening. 

Though with the new update to v.59 it is actually a lot better on AXE75 for both 5g and 6g. It's fluxing, but not below 1200 in 6g and not below 720 in 5g. Making it... "usable"... if you are relatively close to your router.

Version 59.0.0.172.706.535429038, Runtime Version 59.0.0.172.706.535429024, OS Version SQ3A.220605.009.A1

But we still want to take advantage of the 2401 Mbps so that we are not reliant on no interference and being 2 to 3 meters from the access point. 

Any working 6Ghz device connected to a 6 Ghz router, dedicated at close range should output a connection at 2401Mbps. If it doesn't it's simply not working correctly. 

So I'm not giving you a pass just yet Meta. 😉

Edit 6 December 8th

A lot of new posts here and in my community on still experiencing this issue making their wireless experience unbearable. The uptick has been noticeable since the release of SteamLink bringing more people over to PC wireless. 

I also go a new confirmation from MetaSupport over email:

Hello Thomas,

This is _____ again from Meta Store Support following up on your issue.

To clarify, the issue you are experiencing is most likely to be patched up with a new software update.

I know how inconvenient this may be for you. We really appreciate your extended patience and utmost understanding regarding this matter.

As much as I would like to give you an exact timeline, since this is still a known issue, I'm afraid we are still unable to provide an exact date for it.

This is also for our customers, as we don't want to set you an expectation that is vague. We value transparency here at Meta, and we can assure you that we will quickly contact you as soon as possible once the issue is resolved or workarounds are provided.

We're eager to have this one sorted out for you, so we'll keep an eye on this issue. Looking forward to solve this issue at your earliest convenience so you can proceed enjoying your VR experience.

[tfosseli]

Really? Do you have a link? 

[rebapiskura]

nice

[Ruined]

No link offhand but check out the Oculus quest subreddit, oculus link being discussed there re PTC v60

[tfosseli]

I can't find any mentions of it. Only improved wired.

One would think if it was improved there they knew the problem and then it would a small update to v59.

I don't think they have a fix yet.

[Ruined]

That's what I said in my posts, ppl are saying improved wired.

But given wired had some similar issues as wireless, there is a good chance it will also help improve wireless 

[CYAN_ure]

I had no issue with Link, only with Airlink through Wifi.

[tfosseli]

No. My wired connection has no issues.

[iGnln]

My Quest 3 also doesn't see my 6ghz WiFi

1. Version: 59.0.0.171.706.535429024
2. Router: ASUS RT-AXE7800
3. 6G WiFi settings on router: 6G Settings

@MetaQuestSupport

[Ruined]

I got an gt-axe16000 coming tomorrow will let you know how it does with 6ghz

[john2910]

Yes ,let us know please..