I recently got a brand new Oculus Quest via RMA, and I'm in the process of updating it. However, I'm having some issues trying to pair the new Headset with the app. I have the Oculus Quest 1 (or the OG quest).
When I try to setup the headset inside the Oculus app, I get through the part asking me to plug in the Quest to power, turn it on, etc. After I put in the pairing code found inside the Quest (sometimes it automatically finds the pairing code, sometimes it doesn't, don't know why), it says "pairing to headset". After a minute or two it spits out an error saying it cannot connect to the headset. I've tried all the following troubleshooting:
I don't know what's causing this. Is anyone else having this issue, and if so, is there any potential fixes for it? I already opened a ticket with Oculus Support and all I got as a response is "our developers are aware of the issue are are currently working on it" which could mean a lot or absolutely nothing judging by how you look at it. It looks like a LOT of other people are having this issue, so hopefully they fix whatever's causing it soon.
(EDIT: I posted a fix in the replies which appears to have fixed the issue for most. If it helped you at all, and you'd be so inclined, feel free to use my referral code, as when you (finally) activate your headset, we'll both get $30 of credit to use on whatever you want: https://www.oculus.com/referrals/link/DominatorVIP/)
Solved! Go to Solution.
I was facing the same issue and I was able to solve the problem. Please find below the steps i followed
1. Using ADB update the Oculus Quest software to V43.
2. Connect the Oculus tothe PC using USB 3.0 port and Meta Developer Hub App. The device need to be detected using the device manager.
3. The device will get updated. Once the first update is done. Connect the device to Meta Quest app on your PC. This will update the 2nd update.
4. Now your mobile app will be able to pair
Kindly let me know if anyone is facing issue
I’ve been following this thread for some time now and wanted to add my experience.
I received a second hand Oculus Quest 2 as a gift in September, which had been purchased from Ebay. It had the pairing problem, I opened a ticket with Oculus Support, was assured that a firmware update would fix the problem. I was patient, v44 and 46 came and went, still no fix. I eventually returned the headset and decided to treat myself to a new one in the Black Friday sales, in the hope that the issue may have been resolved, and the odds would be more favourable with a new device.
I was aware I would be taking a chance, seeing as this thread is still active, but given all the recent positive reviews on UK retailers websites, I figured there must be plenty of bug free headsets for sale.
My brand new headset arrived yesterday, and you guessed it, will not pair! I have been informed by Oculus support, in their words, that “this has happened to most devices as it is affected globally” and “this can be sorted in no time”.
Most devices affected, and nearly 13 weeks and counting with no fix does not inspire confidence! I’m struggling to understand how this issue hasn’t made it into tech articles, blogs, YouTube etc yet? Is there some kind of cover up going on?
Rant over, I’m off to open a return.
What I find most frustrating with this non-solution is the suggestion that you start a ticket with the "team" yet log in and set-up issues are not an option to start a ticket at that link!!! I think this is going back in the box and back to the retailer. Should have known better than trust any Zuckware.
Having battled with this problem for a few hours my symptoms were this:-
1. Could login using my Facebook account into the Oculus app on my Oppo phone, connect to the Meta Quest 2 headset via Bluetooth and pair after about 10s
2. When I tried to follow the same steps on my son's and wife's phones, it got stuck on the pairing with headset but.
3. What solved it for me in the end was to simply login using my Facebook login and password on my son's phone. So I suspect that the headset can only pair if you use the same account as you did when you first paired with the headset
Returned a quest 1 weeks ago with a non booting fault / memory fault error
Just had it back today and its got the pair fault unit still had the old oculus logo on boot not the new meta logo
So I assume they are sending them out with a non compatible firmware
Followed firmware downgrade via adb sideload listed in this thread and unit is all updated and working great 👍
Anyone needs help in South Wales UK 🇬🇧 🙂
Let me know takes a few minutes to do the firmware update