04-26-2022 11:29 AM - last edited on 05-20-2022 08:49 AM by WootM4ge
Yesterday the controllers did a firmware update and then the menu screen started freezing every few seconds.
It will work fine for 2-5 seconds and then freeze for a few seconds. Downloads keep going etc. but both controllers freeze and the screen freezes on whatever I was looking at. When I move my head i can see the black void around the screen until it updates and things work again for a few seconds.
support said to reboot.
no fix.
said to re-pair remotes
no fix.
said to factory reset
no fix.
The problem goes away when I disable wifi. Everything also works fine in an app. I've tried many different wifi hotspots. As soon as there's a wifi connection it starts freezing up.
Solved! Go to Solution.
05-21-2022 04:14 PM
they are very uncomfortable to use with this error, I don't know what to do
05-22-2022 11:31 AM
Aww, man! Let's get your headset working properly so you can get to enjoy yourself in VR. Please complete the following :
1) Disconnect your headset and mobile device from the network.
2) Uninstall and reinstall the mobile app
3) While that's being done, reboot your headset: https://metaque.st/QuestRestart
Once all has been completed, try to attempt again. If the issues persist feel free to PM us or submit a support ticket: https://metaque.st/Support
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, that you must be signed into the community first to send us a private message.
06-01-2022 12:54 PM
This doesn't fix my problem.
The problem goes away temporarily if I factory reset sometimes. It worked for a week and now it's back to freezing up all the time.
06-01-2022 12:54 PM
Exactly the same problem.
Does yours also fix if you disable wifi?
06-03-2022 07:48 AM
@WootM4ge wrote:Hello everyone! Thanks for bringing this to our attention! We are aware this is an emerging issue and we have notified our engineering team to document these cases. We encourage everyone to document their experiences here, so the engineering team has data to reference. We'll be posting updates as we get them. Thanks for everyone's patience while we work towards a solution! If you have any questions or concerns, please feel free to reach out!
This has also happened to me the headset freezes every 10 seconds and lasts for about 30 seconds also the black void
06-06-2022 11:17 PM
Hello Fellow Quest 2 Users!
regarding this issue I also have it, 2 weeks ago I sent Meta Quest Support a ticket about this issue and today I got my refurbished replacement for the original headset that I owned and sent 2 weeks ago and the issue still persist on the replacement so I'm pretty sure the problem is on the recent update that seems to bug some routers because the issue only comes up whenever I'm connected to our WiFi it has a 2.4ghz band and a 5ghz band (both of them are on) my headset would freeze every 3-5 seconds whenever I connect to either of those Wifis so I tried connecting through my phone's hotspot Wifi and it did work without the issue also turning off your quests wifi connection makes the issue gone, these issues didn't happen only until the recent update that was released, I'm hoping the Meta Quest would release and urgent update regarding about these problems It's been 3 weeks since these problems came up in the forum.
06-07-2022 01:26 AM
Hi,
Yesterday I discovered that the problem is not with the router but with the internet connection.
I have a 4g router with a static IP, if I change the APN to not a static ip then everything works perfectly.
It remains to be seen what Oculus Quest 2 packages will send to the Internet at this time when a freeze occurs.
If i have advanced my research then i will report the results
06-12-2022 08:38 AM
Hello. I have the same problem and its causes discomfort. When can you solve this problem?
06-22-2022 12:49 PM
Hi.
Since I bought the Oculus Quest 2 I have had this same problem. It freezes in the menu but apps work fine. If someone has any solution, please tell me and I will try it (I have already tried the factory reset but it doesn't work)
07-09-2022 01:09 PM
Any update on this. We just bought a Quest 2 and it is useless.