Known Issue: Headset Says Memory Full, but it is not

[HardcoreGreengamer]

Hi, my Oculus Quest 2 headset is saying low memory, but I have heaps of memory. It is making it so I can not play my game. What is causing this problem or does anyone have any solutions.

[GhostPopper]

I keep experiencing the Quest crashing when I go into the lobby playing Population One. I get a message saying that there isn't enough memory to support the game, however I have only used half of the storage available. I have turned off and then the back up data option. Please 🙏 help. 

[MetaQuestSupport]

Hey there, @GhostPopper! We couldn't help but notice that you are experiencing some issues when trying to play POPULATION: ONE. We certainly understand how disappointing something like that can be and how it can really effect your overall experience, so we'd like to help you get this issue sorted out as quickly as possible! So that we may gain a little clarity on our end, we'd like to ask you a few questions:

• How long has this issue been occurring?
• Is this the only game that you are having this issue with?

Also, we'd like for you to check your exact storage space just to ensure that you do have enough space left on your headset. 

To check how much space is left on your Meta Quest headset:

1. Put on your headset.
2. Select from the bottom toolbar menu.
3. Select Storage.

To check how much space is needed to download content from the Meta Quest Store:

1. Open the Meta Quest mobile app on your phone.
2. Tap Store.
3. Find and tap on the content that you'd like to download to your headset.
4. Scroll down to the Additional Details section to find the amount of space that's needed to download the app.

If it turns out that there is limited storage available, you can increase the amount of available space on your Meta Quest headset by uninstalling apps from your library. Please let us know if this helps to resolve your issue. We will be standing by just in case further assistance is needed! 

[MetaQuestSupport]

Hiya @GhostPopper! We just wanted to follow-up with you to see if you were still needing assistance with the issues you were experiencing when trying to download POPULATION: ONE. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help! 

[BangBang950]

I just had this happen to me on pop1. Also some friends are having same issue with horizon worlds. I have 4 gigs free and they have 256g headsets so i see this as a headset software issue as I've never had a problem before even with low space

[MetaQuestSupport]

Hey there, @BangBang950! We hate to hear that your headset is showing an error about memory space. We know how having to deal with this can hinder your VR time, and we're happy to help you with this!

Since you have checked to make sure you have enough space in your headset and are still seeing this error, we recommend reporting this issue to our developer team so they can look into it further. You can do so by following this link.

[MustangPotato]

My game crashes and says as a notification that blade and sorcery cant run cause of low memory. This only happens on the 3 star dungeon and has happened once at the end of a second star dungeon. Sandbox works fine typically and even with mods it works fine. 

I have 15.5gb free so the storage is not the issue. I have also unistalled the game and reinstalled it, yet the issue is still there.

Is this me or is it in need of a fix?

[MetaQuestSupport]

Hey there, @MustangPotato! Thank you for bringing this to our attention. We fully understand that Blade & Sorcery: Nomad is informing you that there is insufficient room for it to run. We know how this could affect your VR experience.

We would like to point you in the right direction. By contacting the game's developers to determine what is causing these issues. We'll leave the link here for you to be able to reach out to them.

[Astral_Escape]

I am now having this issue but with Into The Radius. I have deleted 5+ games, and I bought the most expensive oculus 2 with the most memory. I feel like this is a video memory issue. The game starts glitching, and then just crashes and takes me to home. Very bummed about this. I dont think I have had the console for very long either. It’s amazing how few games are on the quest 2, and how quickly this became a problem (assuming it’s video memory). I don’t know what to do about it.

[Dmitchell118]

this has also happened to me and my oculas says i have 67 giga bites free