Showing results for 
Search instead for 
Did you mean: 

Known Issue - Quest Headset Users unable to update to the latest software build

Community Manager
Community Manager

There is currently a known issue with the headset, where the headset is unable to update to the latest software build. Our engineering team is currently working on a fix for this issue.

Please, DO NOT factory reset your headset.

The team is actively working on resolving this issue. Please keep an eye on this post for the latest updates regarding the fix.

We appreciate your patience as we work quickly to get this sorted.

Update 6/12/2024

Fix has gone out to resolve the issue. Users just need to update their headsets. Please let us know in this thread if everything is working. Thank you all for your patience.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?