09-02-202211:44 AM - last edited on 09-26-202208:34 AM by Ryanality
I just recently sent my quest 2 and controllers back to be replaced but the refurbished quest 2 controllers that was sent to me won't connect to the refurbished quest 2 headset that was sent to me so my headset is stuck in the paring initial setup screen. I tried linking my headset to my app to set up controllers that way but no matter how many times I tried to pair it putting the pair code in it won't pair up. I have factory reset several times. I have reinstalled the app already a few times. Yes my location and bluetooth is on. I have already been through setting this up with my old quest 2 that I sent back with no problems. I don't understand how I was sent a refurbished quest 2 and controllers that can not even set up. Please help me fix this or let me get a replacement that works.
My quest 2 developed a battery fault was sent back under warranty, I now have an RMA replacement which arrived last Thursday which, like all the rest of the people on this thread, I am unable to pair to my account. I have been told this problem has been surfacing for months as far back as July 2022 by others I’ve chatted too. It would make more sense, if Meta/Oculus either allowed us to register devices via chat or phone call with Customer Support, or even a personalised URL from our accounts, where we could type in the code.
If the engineers have been working on this since July 2022, what are they doing????
I received my refurbished Oculus Quest 2 today and I have no idea why it was sent to me when there is this known issue. I, too, cannot get the controllers to connect because the headset was not upgraded to latest software. I just spend 30 minutes on chat with Oculus person so they could tell me everything I have already done. Too forever for the person to get to the point. So how many weeks do we have to wait for a fix?
What really burn me up? I sent a working headset to them that was not fully charging. But at least it was working!
My Supernatural subscription is ticking away and I can't use it. This is no way to treat a customer.
Thank you dear person xShadeaux. I have a MacBook pro, so do you consider that a "pc" or is that term reserved for non-Mac computers? I know how to open the sidebar on the Quest. When I opened the file Google would not check it for a virus. Plus, I don't understand "terminal" for Mac. Any advice? Someone suggested I find a tech person. I may do that but angry that I should have to. Nevertheless, I appreciate your taking the time to email me. That is very thoughtful of you.
Can you get to a command prompt? I think someone said powershell for macs. But I don’t know macs.
There are mac versions of the android sdk, that you need, to install the firmware using the sideload method.
You are basically “executing” the android SDK’s .exe, which is an executable program on pc, passing a parameter which is the location to the firmware you download.
The basic steps are the same for pc and mac. It puts a newer firmware directly on the headset, which then lets the phone app finish setup…which then lets you pair controllers in the app.
The steps and file locations I posted came straight from oculus support, so they should be safe.
Thank you xShadeaux. I actually understand some of what you said. I will carry on and really appreciate your being here and answering my post. Good man, you.
Macuser here. I followed his instructions, and all I had to add onto those instructions was to download and install Powershell for Mac, and then run Powershell inside of Terminal. Worked like a charm!
Hi djwold, that is very encouraging to know. Thank you for taking the time and the effort to tell me this. So I can download Powershell. I will Google it. Where does Terminal exist? Does that come up once I open "Side Load?" Just so you know, I understand it can annoying to have to engage with people like me...I'm more tech savvy as my friends but not as tech savvy as the good people who have figured this problem out.
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