09-02-202211:44 AM - last edited on 09-26-202208:34 AM by Ryanality
I just recently sent my quest 2 and controllers back to be replaced but the refurbished quest 2 controllers that was sent to me won't connect to the refurbished quest 2 headset that was sent to me so my headset is stuck in the paring initial setup screen. I tried linking my headset to my app to set up controllers that way but no matter how many times I tried to pair it putting the pair code in it won't pair up. I have factory reset several times. I have reinstalled the app already a few times. Yes my location and bluetooth is on. I have already been through setting this up with my old quest 2 that I sent back with no problems. I don't understand how I was sent a refurbished quest 2 and controllers that can not even set up. Please help me fix this or let me get a replacement that works.
Sorry. Just asking...you took the batteries out of the controllers before you began the process? (Just so you know, I am furious at Meta. I contacted them 5 times. They confirmed this is an issue. I sent them a working headset. Only problems was that it didn't charge to 100%.)
Okay. So moving on...have you seen the instructions for installing the firmware? There are instructions for a MAC and also a PC. If you haven't tried it, let me know. I will try to find them for you on this site.
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