09-02-202211:44 AM - last edited on 09-26-202208:34 AM by Ryanality
I just recently sent my quest 2 and controllers back to be replaced but the refurbished quest 2 controllers that was sent to me won't connect to the refurbished quest 2 headset that was sent to me so my headset is stuck in the paring initial setup screen. I tried linking my headset to my app to set up controllers that way but no matter how many times I tried to pair it putting the pair code in it won't pair up. I have factory reset several times. I have reinstalled the app already a few times. Yes my location and bluetooth is on. I have already been through setting this up with my old quest 2 that I sent back with no problems. I don't understand how I was sent a refurbished quest 2 and controllers that can not even set up. Please help me fix this or let me get a replacement that works.
Move the previously downloaded and renamed firmware file into the newly created folder "platform-tools" containing all adb files
In this same folder containing adb files and "update.zip" press "shift + right click" to open a command prompt (or powershell) window within the folder
Type "adb devices" and press "enter". You should see something like: List of devices attached: 1WHXXXXXXXX sideload (note: 1WHXXXXXXXX represents your headset's serial number) I had to type ./adb for the commands to work. I was told this on pc when I just used adp without the ./
Type "adb sideload update.zip" and press "enter" I had to use ./adb
After a few minutes the file will have transferred and your Q2 will begin updating
Once updated, you should be able to pair the app with the handset in the usual manner
Hey there I'm going through the same issue. They say when this problem is happening to hook it up to the oculus app on the computer by hard wiring it to pair it to your account. That being said I got a replacement for a faulty device through warranty and now can't connect it and when I ask to receive a new device or my money back they just keep telling me that they are currently having stock issues, which they have been telling people for like a year now or 6 months While still selling them on their website. I've been going back-and-forth with them in email and getting nothing but copy paste responses and deterrence. I've asked for a refund they have not acknowledged the request I have asked for a new device they say that there is no stock and when I asked for credit towards a new product so that I can just buy one off their website and send back mine in my last email so lets see if they begin to work with me. Its been a hassle for a couple weeks now, and thats already after getting the refurb in the first place. They've been doing this to a lot of people there's been a lot of complaint about their customer service and not honoring warranties. I'm thinking of putting together a class action lawsuit, DM me on telegram if you think this sound like you and you have a compelling case. @Whitewolf1333
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