I just recently sent my quest 2 and controllers back to be replaced but the refurbished quest 2 controllers that was sent to me won't connect to the refurbished quest 2 headset that was sent to me so my headset is stuck in the paring initial setup screen. I tried linking my headset to my app to set up controllers that way but no matter how many times I tried to pair it putting the pair code in it won't pair up. I have factory reset several times. I have reinstalled the app already a few times. Yes my location and bluetooth is on. I have already been through setting this up with my old quest 2 that I sent back with no problems. I don't understand how I was sent a refurbished quest 2 and controllers that can not even set up. Please help me fix this or let me get a replacement that works.
Solved! Go to Solution.
Hey hey! Just wanted to update this thread with this solution since it seems we may have forgot to post it in here.
For anyone having this issue, please try the following:
If that doesn't work, we suggest hitting up the team with a support ticket.
Ok so why can't you send me a quest 2 that is working? I don't think it's OK that I send back my headset that had issues already for you to send me one that dosnt work. That makes no sense at all. That's like taking my money and giving me a $400 paper weight and heres some credit that's useless because you don't have a headset that works and saying we will get back to you one day??? This isn't really cool at all.