I just recently sent my quest 2 and controllers back to be replaced but the refurbished quest 2 controllers that was sent to me won't connect to the refurbished quest 2 headset that was sent to me so my headset is stuck in the paring initial setup screen. I tried linking my headset to my app to set up controllers that way but no matter how many times I tried to pair it putting the pair code in it won't pair up. I have factory reset several times. I have reinstalled the app already a few times. Yes my location and bluetooth is on. I have already been through setting this up with my old quest 2 that I sent back with no problems. I don't understand how I was sent a refurbished quest 2 and controllers that can not even set up. Please help me fix this or let me get a replacement that works.
Solved! Go to Solution.
Hey hey! Just wanted to update this thread with this solution since it seems we may have forgot to post it in here.
For anyone having this issue, please try the following:
If that doesn't work, we suggest hitting up the team with a support ticket.
This company sucks big time! My Quest 2 stopped pairing. They admitted it was a software problem that their engineers were working on. They asked me to send it to them. Their website says a replacement will be shipped between 3-5 days. 2 months and 50 emails later I still have no replacement. All they do is apologise. A serious waste of time and money.
I wanted to come in here and update you guys my solution! In case people still have this issue, what i did goes as follows. Make sure you have battery on your controllers, I was having all these issues as described until I realized my controllers were low battery. Then go into the oculus app, if it connected the headset automatically,good, now it’s time to connect the controllers manually by going to “controllers” under “devices”. Unpair the last controllers and pair them again. This worked for me guys! I got rid of the pairing screen and let me choose languages and set up soon after. Good luck!