Known Issue - Refurbished Quest replacement unable to connect controllers

[WowUrGarbage]

I just recently sent my quest 2 and controllers back to be replaced but the refurbished quest 2 controllers that was sent to me won't connect to the refurbished quest 2 headset that was sent to me so my headset is stuck in the paring initial setup screen. I tried linking my headset to my app to set up controllers that way but no matter how many times I tried to pair it putting the pair code in it won't pair up. I have factory reset several times. I have reinstalled the app already a few times. Yes my location and bluetooth is on. I have already been through setting this up with my old quest 2 that I sent back with no problems. I don't understand how I was sent a refurbished quest 2 and controllers that can not even set up. Please help me fix this or let me get a replacement that works.

[LordArceus]

Hey there, @blackzizi.2024 and welcome to the community forums 👋

Thank you for posting this solution of updating via the update tool for the community. You're a star 🌟

I'd recommend putting your feedback for the engineers across on the Ideas Forum to get the most eyes on it 👀

Looking forward to seeing you engage on more community posts in future!