Known issue: Blank screen when logging into PC or Mobile App

[Rajaz]

Hi, all. I've been trying to link my Oculus Quest 2 to my PC and I need Oculus app to do that. However, whenever I try to log in to Oculus App with my Facebook, Instagram or E-mail, it redirects me to my browser with this link: https://quest.meta.com/social_setup/?native_app_id=512466987071624&native_sso_etoken=AbiDt6KJ2EQpAji... but the link shows only a gray page and I cannot log-in to the App. App keeps saying "Continue in Your Browser." I need help.

[FlyingLemming]

Haven't used my quest for a while and I started it up to find I can't use any apps until I create a meta account. Fair enough. But halfway through setting up the account I get to a blank white screen with this address: https://quest.meta.com/logged_out_consent/?redirect_uri=https%3A%2F%2Fquest.meta.com%2Fprofile_setup...

And every time I try to get help or start again or reset my oculus to even log into the oculus app like the help page tells me or even just look at the meta setup page it comes back up again.

[Ice258]

here the same, whats happening?

[MetaQuestSupport]

Hello, @FlyingLemming. We appreciate you taking the time to express your concerns about your headset. We want to do everything we can to assist you in locating missing content and resolving headset errors. However, we may require some information about your account, so please visit our private messages. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[Rusox]

Same problem here. 

[MetaQuestSupport]

Hello there @Rusox, we're sad to hear that you're having problems setting up a Meta account and even more disappointed that you haven't been able to participate in the action. But don't worry, we've all been in your shoes, so let us help you get involved.

1. What section are you in that prevents you from creating an account?
2. Do you intend to create a brand-new account or convert an existing one to a Meta account?

[pacioziom]

 

White screen in apllication on meta quest im configuration 

[Riziitoss]

Same problem here, it's tiring, i've tried over 4 different navigators but none are working... I'm so disappointed.

[Rusox]

How to reproduce it: 

1 - Open Oculus app in desktop (I'm using 2 Oculus Rift in different machines, same issue) 
2 - Try to log in through any option (facebook, instagram, setup a new account or login with email), doesn't matter, no one work

3- The app ask you to finish the log in procedure in browser, browser shows a blank page with this URL: https://quest.meta.com/logged_out_consent/?redirect_uri=https%3A%2F%2Fquest.meta.com%2Fprofile_setup...

I've created new accounts for meta, facebook, instagram... all of them fail with the same error. 

[MetaQuestSupport]

Hey @Rusox, we appreciate you sharing details about how you attempted to solve the problem on your own. We also want to thank everyone who has been patient with us throughout this lengthy process. If you could, please PM us so that we can go over more information about what we can do to fix this issue and your account information. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.