ALL THE INFORMATION OF THE CABLE IS AS IT SHOULD BE, I MADE A 5 GBPS AND TYP-C USB 3.0 CONNECTION. ALSO, BUT I STILL GET FREEZES AND BLACK SCREEN IN GAMES.
I did the Factory Reset option and it is much better than before, but I played for 10 minutes and it only lasted for 2-3 seconds once, other than that there seems to be no problem. If this problem occurs again, can I contact you again from here?
We understand you are experiencing issues while using Quest Link. We want to help as best as we can so that you can get back to enjoying those fun games and apps! We have a few questions to get a better understanding of what may be causing this issue:
Are you experiencing any issues while using standalone?
Aside from restarting your device, what other troubleshooting steps have you attempted?
When the screen is black, are you able to see your mouse?
Once we have these details we can continue to assist you so you can jump back into those fun adventures in VR!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
1. When I use it as standalone, there is a split-second lag in very, very rare high-resolution games, but it is fixed immediately.
2. I haven't tried any other troubleshooting methods other than turning it off and on again and testing the connection settings again and trying again.
3.When I turn my head left and right, the screen is copied onto itself and multiple images appear, and the colors are mixed. While this is happening, I constantly experience FPS Drop and the game is not playable.
As you haven't performed any troubleshooting steps. We recommend performing a hard reboot on your headset and then powering it up again. Here's a simple guide on how to do it!
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Please inform us if this solution was successful for you! If not, we can explore other options!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I did the Factory Reset option and it is much better than before, but I played for 10 minutes and it only lasted for 2-3 seconds once, other than that there seems to be no problem. If this problem occurs again, can I contact you again from here?
Once again, we want to thank you for reaching out to us. If you have any other questions regarding Meta Quest products, feel free to reach back out to us here or you can also send us a PM.
To send a PM you just need to select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for posting into our community. We're keen to look into this further for you, would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hear from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
