01-23-2023 01:22 AM
Hi, I have just purchased a quest 2 hoping to play my Oculas rift libruary. When linking my quest 2 to PC I get really bad lag and cannot play the games. Any help to sort this out.
01-23-2023 10:26 AM
Hey there, @ROASTY79! We can definitely understand your concern regarding the poor performance that you're experiencing with your Quest 2 while linked to your PC, and we'd love to help out! We'll have to review your logs, so please reach out to us through our support site and we'll gladly take a look and see what we can do to help! We'll be looking forward to hearing from you!
01-23-2023 11:14 AM
What do you need from me and how do I get this and sent to you
01-23-2023 11:20 AM
Hey there, @ROASTY79. As mentioned we'll need to review your logs, once you reach out to us through our support site we'll walk you through how to collect them as well as how to send them to us for review. We'll be looking forward to hearing from you!
01-23-2023 11:25 AM
Please let me know how to get the logs to send to you
01-23-2023 02:55 PM
Hey there! We will be happy to provide you with the steps required to gather your logs:
Once you have the file, please reach out to our support team through this link here, create a ticket, and once provided with the file through your ticket, we will be pleased to assist you!
01-24-2023 01:07 PM
I have tried to upload zip and it say it does not support .zip
01-24-2023 01:08 PM
Is there any other way to send it to you, can I email it to you ?? as attachment ?
01-24-2023 01:29 PM
As they've stated a couple times now. You can create the ticket first. After you create the ticket (Depending on what you requested) you'll get an email with a ticket number. If you've received this email, you can attach the file on said email and they can continue there. They won't be able to look at your file here on the forums.
If you selected the live chat option, you can let them know you have the file and there should be an option to add it while in the chat.
01-24-2023
02:49 PM
- last edited on
01-24-2023
03:04 PM
by
TheAntiSocializ
Hi @ROASTY79! First of all, welcome to the Quest-munity! I just wanted to offer a link here for troubleshooting your cable link before you try to pull your logs and open a ticket with Meta Store Support.
Hope this helps!