Showing results for 
Search instead for 
Did you mean: 

Led on side flashing red

Honored Guest

hi everyone i hope someone has had the same problem i am having but i went to charge my headset and now the red light on the side is flashes then it turns on then the charging icon on my screen with flash then it try to turn on then it turns right off and the light on the side with stop flashing and it is now doing this on repeat and it wont charge and it is not butting up so i cant factor reset it. it would help if i could call someone on the support team but it seem like meta doesn't have that function witch sucks but i am hoping someone can help me.


Community Manager
Community Manager

Hey there! We appreciate you bringing this to our attention. We know it's no fun when your headset is not charging and preventing you from entering the VR world. No worries, let's try to get this resolved for you. You stated you'd prefer if you could talk to someone on the phone to better assist you. If you click here and follow all the prompts, you can request a phone call so someone can physically talk to you about your issue. If you don't receive a call back, you're more than welcome to come back to the Social side, and we can look into getting this resolved for you. We hope you find this information helpful!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?