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Left Controller Problem

JayJay1223
Level 2

So I got a new oculus quest 2 off of Ebay, and I have been trying to set it up, but I'm stuck on the pair controller screen and my left controller won't pair, I need to update the software to connect it to my phone, but I can't do this until I get passed that darn screen, I have tried changing the batteries, I factory reset my oculus quest 2 and I still get stuck on the same screen. What do i do?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We understand you're having an issue with getting your left controller paired. We'd like to know if you have the Meta Quest app updated? Please respond back to us in a private message. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.