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Left Controller has stopped working

Moondog16
Honored Guest

Hello,

my grandson received a Meta Quest 2 VR Headset for his birthday just over a year ago - sadly the Left Hand Controller has stopped working

We have tried all of the solutions posted online, from, obviously, changing the battery to cleaning the contacts and attempting to recalibrate the Controller with the Headset. Nothing has worked and the Controller seems as dead as a dodo....The Headset and R/H Controller are working perfectly

I have all of the serial numbers and would be very grateful to know how to source a replacement

Many thanks

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Moondog16. We see that you sent us a private message. We will be working with you in regards to the controller issues in the PM's. Thank you for messaging us, and we hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Moondog16, and we appreciate you bringing your grandson's left controller concerns to our attention. We'd love to step in and help take a closer look at the controller, as playing with only the right one can limit his ability within certain games, so we want to make sure he gets back up and running smoothly!

For us to get started, do send us a PM. To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Moondog16. We see that you sent us a private message. We will be working with you in regards to the controller issues in the PM's. Thank you for messaging us, and we hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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