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Left Controller not resyncing

lisag5
Honored Guest

Hello,

I have not used my Quest 2 headset for about a year so when I first booted it up it needed updates (took overnight to do so) Now it's updated and I have changed out batteries on both controllers but the left one is not working. I have unsynced it and tried to resync but the 'working wheel' just keeps turning and the controller does not respond.

There was a little bit of dried white substance inside the battery housing-should that be a concern?

 

Thanks in advance for your help. I really wanted to play some games with my grandson!

 

Lisa

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @lisag5. Having working controllers is a crucial part of the VR experience, and we want that experience to be the best for your grandson and yourself. With that being said, it does sound like you are encountering some corrosion on your controller. We think the best course of action would be for you to send us a PM so we can assist you further and so we can look into all of the options available to you. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @lisag5! We were just following up to see if you still needed help! Let us know if you have any questions! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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