Left Controller problem

[Messirshmit262]

So I went and replace the battery and put in a new normal battery that is the recommended type and I tried to turn on the left controller and it didn't work, later I decided to switch the batteries between both and the battery worked perfectly fine. That told me there was something wrong with the controller. Turns out that the metal piece that comes into contact with the positive side of the controller sunk in in leaving the plastic covering to stay on the outside causing the dimple on the positive side of the battery to not be able to touch the connector. I will link two photos of one one that is perfectly fine and one that is not. I hope from this that I can return leave controller and get a new one because I'm not planning to switch anytime with the great success in this product .

 this one is perfectly fine 

 and this left controller isn't sadly. For extra information this product did not show this at the start it came up after, The product was not used beforehand, and was not used improperly nor tampered with.

[MetaQuestSupport · Accepted solution]

Hey there, @Messirshmit262. Thank you for posting about this and sharing those screenshots!

We see what you are talking about, and we understand how that could cause the battery issues you explained. If you would please reach out to us directly, we would be happy to investigate this further.

Reach out to us at any time from our Profile Page by clicking "Send a message" while logged in. We hope to hear from you soon!

[Messirshmit262]

So me and my dad where thinking how to fix it and he said "why don't you try and twist the metal piece?" I was confused but I did and it only fixed it! It may be temporary but a good solution if anyone else experienced this!

[Messirshmit262]

I forgot to say but I recommend asking meta first just in case because I am not a professional 😅.

[MetaQuestSupport]

Hello again Messirshmit262! 

We are glad that the issue has been solved and you are back to enjoying the full experience that your Meta Quest device has to offered. It is also worth noting, that we are here to help you with any query moving forward.